Exchanges & Returns

Can I exchange or return my purchase?

At Ergomax it is possible to return your online purchases within 14 days. During this period you can return the order - or part of it - if possible in the original packaging.

How can I return my purchase?

If your purchase is not entirely to your liking, you can easily return your order using the model withdrawal form, stating your order number. You also have the option to withdraw in another way, as long as you state your name, address and order number. The return costs are at your own expense. All returns must comply with our return conditions. When returning the entire order, you will receive the full purchase price, including shipping costs for the outward journey, as soon as possible and at the latest within 14 days. This period of 14 days starts at the moment you return the items, or indicate that you want to return them.

What is your return address?

Ergomax
Groesbeekseweg 2
6524DA Nijmegen

What are your return policies?

• Used or opened items cannot be returned.
• The product must be returned in its original packaging and undamaged.
• Please use the original shipping box for returns.
• The cooling-off period for returning products is 14 days from the next day after receipt.
• After cancellation of the purchase, it must be returned within 14 days.
• Ergomax will charge shipping costs if an order is not received or not picked up at the pick-up location. The shipping costs that PostNL charges to consumers apply.
• The return costs as well as the risk are at your own expense.

How can I exchange a product?

Do you want to exchange an unopened product for another product within 14 days? That is possible. In that case, first contact our customer service via info@ergomax.nl so that you know for sure that your product is in stock as desired. To make the exchange process as careful and fast as possible, it is important that you provide the return shipment with (a copy of) the original packing slip. Write on this packing slip which product you want to exchange for which product. As soon as your product has been returned, we will send the article to be exchanged to you.

I received a damaged product. What do I do with it?

At Ergomax we always do our utmost to pack each product as carefully as possible. Unfortunately, it does happen in some cases that a product gets damaged. In this case, always contact our customer service immediately.

I have a complaint. Where can I go?

Our goal is that you are satisfied with everything you buy from Ergomax. If an item does not meet your expectations, something went wrong with the delivery or you have another complaint? Please contact us immediately. We are ready to solve the problem as quickly as possible.

My question is not listed?

For any other questions, you can always contact our customer service via info@ergomax.nl or via the contact form on our website.